The ghost of switchboard operators past
Let’s say you work in software development. Because chances are that you do if you read this post. (If you don’t, please read on, by all means) You’re given an assignment to integrate two business systems, moving data from one to the other. It’s one of the most common tasks in our industry. All good! After a few days work you install the solution on a server and expect to be rewarded with gold and diamonds.